Refund Policy

  1. The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered with in any manner. 
  2. Products purchased by a customer cannot be returned or replaced by to be frank (tbf). The returns/refunds will be accepted only if Customer finds that the Product delivered is damaged and/or defective and/or is expired and the same needs to be intimated to us within 7 (seven) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “tbfstore.in” or by sending an email at care@glidebrands.in. Returns or replacements will be accepted only once per order. 
  3. In case of Return or Replacement of any Product, to be frank will arrange pick up of such Products. The Customer will assist in returning the Product completely in the same condition as it was received, along with all accessories/booklets/freebies, etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications, to be frank, in this regard. 
  4. Any replacement/exchange shall be processed only where the Product is available, and in all other cases, the Customer will be provided with a refund along with shipping charges, if any, actually paid by the Customer in relation to such Product. 
  5. to be frank will make a reasonable endeavour that any eligible refund/credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to the customer’s bank account/refunded into the credit card or debit card account, as the case may be, within 7 to 10 working days or such time as taken by banking channels to process such refund. 
  6. In case any free item is found defective, then to be frank shall arrange for the replacement of the free item only, and the main Product shall not be replaced. If any gift is not available with to be frank for an exchange, the Product will be taken back along with the gift, and the eligible refund will be processed. 
  7. Order once placed on tbfstore.in can be requested for cancellation if the order is not dispatched for delivery by placing "Cancel Order" request on “tbfstore.in” or by sending an email at care@glidebrands.in to be frank reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by to be frank specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by to be frank to arrange delivery of Product etc. If the cancellation request is rejected by us after providing adequate reasons, the Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by to be frank, the said amount will be refunded in accordance with the above-mentioned process.
  8. Returns/replacement requests for missing or wrong products delivered must be raised within 48 hours of delivery
  9. Returns/replacements are accepted for unused products only.
  10. Please note, unboxing video and images of the outer brown box with the shipping label, as well as all delivered products and the invoice copy is mandatory for cases related to defects, damages, missing, or wrong products delivered.
  11. Customers can cancel orders within 3 hours of placing the order.